Our policy lasts 30 days. If 30 days have gone by since your purchase and your product is opened you are NOT eligible for a full refund. Full Refunds will only be allowed in the first 30 days unopened.
If the product is in the 30 days but has been opened. We will only honor an EXCHANGE for any flavor of your choice.
To be eligible for a return, you have 30 days with your product unopened for a full refund. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require you must write RETURN on the box.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Austin@biocorebrands.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Austin@biocorebrands.com and send your item to: 949 N Cataract Ave San Dimas California US 91773.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 949 N Cataract Ave San Dimas California US 91773
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.