Refund policy

BioHealth Nutrition Refund Policy

Returns & Exchanges
Our policy is that any unopened order can be returned for a full refund within 30 days of the original order. If 30 days have gone by since your purchase and your product is opened you are NOT eligible for a full refund. 

To be eligible for a return, you have 30 days with your product unopened for a full refund. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. products come standard with a 30-day Exchange/Return Window from the date your order was received.

If the product has been opened within the 30 days of original purchase, it may be exchanged for another flavor of your choice at our discretion. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@biocorebrands.com to initiate the exchange. A few important things to note:

As a small business, our inventory levels can adjust quickly. If we cannot fulfill the desired size/design, BioHealth Nutrition will reach out via email to request a new item or offer a refund for your original order (including your 1st postage).

To complete your return or exchange, please email customerservice@biocorebrands.com with your shipping information and order number.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the above conditions are met, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days.

Lost Shipment:

We absolutely understand the frustration of when an order doesn't show up on time or gets lost. Shipping issues do occasionally occur, but please remember that once BioHealth Nutrition hands your order over to a carrier, we cannot control any delays or missed deliveries.

If any shipping issues occur, please email customerservice@biocorebrands.com for assistance. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Already discounted items are not eligible for refunds. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to your customer account.

Disclaimer *These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. For best results supplements should be taken as directed over time, at maximum dosage in conjunction with a healthy diet and regular exercise program. Results may vary.